I can now continue your care during these uncertain times with Telehealth appointments. You can use your iPhone, iPad or Android device.
You could use your computer if you have a webcam and microphone (with Google Chrome or Mozilla Firefox as the browser), however if you want to show me a rash or lesion that is somewhere other than your face, a phone or tablet would be better.
If you’re going to use your mobile phone or tablet, you’ll need to download an app from my electronic health records system called “Pocket Patient.” It is in the App store you use on your device.
The app is free.
When using a computer, you will sign into the patient portal.
I decided to use this system rather than FaceTime or Skype because it is secure, HIPAA compliant and it is part of my electronic health system.
Make your appointment for a Telehealth visit by calling the office and you will be given a time for our virtual visit. You will receive an email confirming your appointment with instructions. The email will be from “Telemedicine Service” with an email address that includes “modernizingmedicine.com.” If you have not used my patient portal before, the first step will be to activate your access to the portal.
If you have used my patient portal before, use that ID and password to login to the “Pocket Patient” app. It may ask you to change your password after you log in. There is a “forgot password” feature if you can’t remember your password. If you have difficulty resetting your password, call the office and Adriana will help you.
Sign onto the app a few minutes before your appointment. In the email confirmation you received, the “practice” listed (dermatologyboutique.ema.md) is what you will enter in the top box above your ID and password in the app, if it is not already filled in.
It is best to be ready for our evisit by sitting in one position during our appointment. This keeps the phone from moving around.
If I need to see a rash or skin lesion, sometimes it helps if a family member can hold the phone over the area. When using a phone or iPad, the app allows you to switch between the front and rear camera on your device. When using the rear camera, you can also use the phone’s flashlight to illuminate the area you are trying to show to me.
Remember that when you use the rear camera, it is usually in one corner of the phone. Be sure the camera is over the area that I need to evaluate.
If you get disconnected during our visit, just log back into the app and re-join the call.
Below are links to some videos to help you get the app and prepare for your Telehealth visit:
I’m looking forward to helping you with your skin issues during virtual visits.
If you have a more serious condition, such as a large cut that needs stitches or a painful cyst that needs to be drained, I am still doing in-person, office visits. The idea is to keep you out of an urgent care or an emergency room where you could be exposed to COVID-19 patients seeking treatment.