You can use your iPhone, iPad or an Android device for your Telehealth appointment.
You could use your computer if you have a webcam and microphone (with Google Chrome or Mozilla Firefox as the browser). However, if you want to show me a rash or lesion that is somewhere other than your face, a mobile phone or tablet would be better.
This is what APPatient looks like in the Apple App Store.
If you’re going to use your mobile phone or tablet, you’ll need to download an app from my electronic health records system called “APPatient.” It is in the App store you use on your device.
The app is free.
When using a computer, you will sign into the patient portal.
Below are links to some videos to help you get the app and prepare for your Telehealth visit:
Telehealth using the Patient Portal on a computer
Make your appointment for a Telehealth visit by calling the office, and you will be given a time for our virtual visit. You will receive an email confirming your appointment with instructions. The email will be from “Telemedicine Service” with an email address that includes “modernizingmedicine.com.” If you have not used my patient portal before, the first step will be to activate your access to the portal.
At the time of your appointment, you will receive a text or email with a link to join the video call.
Sign on screen of APPatient on an iPhone.
It is best to be ready for our e-visit by sitting in one position during our appointment. This keeps the phone from moving around.
If I need to see a rash or skin lesion, sometimes it helps if a family member can hold the phone over the area. When using a phone or iPad, the app allows you to switch between the front and rear camera on your device. When using the rear camera, you can also use the phone’s flashlight to illuminate the area you are trying to show to me.
Remember that when you use the rear camera, it is usually in one corner of the phone. Ensure the camera is positioned over the area I need to evaluate.
If you get disconnected during our visit, just log back into the app and re-join the call.
